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Get in touch with the Optus customer service and fix your issues

Fix, setup or manage your services online Run automated tests to resolve your query online, and if we can't fix it, skip the queue to talk to someone directly.

Committed to success

Get in touch with the Optus customer service and fix your issues

Fix, setup or manage your services online Run automated tests to resolve your query online, and if we can't fix it, skip the queue to talk to someone directly.

Our Top Services

Our Best Services

Troubleshooting

Fix, setup or manage your services online Run automated tests to resolve your query online, and if we can't fix it, skip the queue to talk to someone directly.

Mobile & Devices

Need a helping hand with your phone’s settings? Check out our Device Guides to see step by step instructions for a bunch of common problems.

Managing your email

To check your OptusNet emails away from home, all you need is a computer with an internet connection. Click this button to login and begin.

Our Top Services

Our Best Services

Discover more helpful features in My Optus app.

Easily manage your bill, check your data usage, get 24/7 help and support, update your contact details and much more.

More About Us
Our Professional members

Our Team Members

Jennifer Garcia

IT Service Officer

Jessica Ethan

Project Manager

Ethan Welch

Consultant Officer

I visited Optus Broadmeadows this morning, I was very impressed with the service provided by the staff. Special thanks to Layal who served me, she did a wonderful job. She could not detect the fault, so she put me onto the technical department. I want to thank Harvie from the technical department for providing excellent customer service as well. He knew what he was doing. I was very impressed with him for his patience and his product knowledge.

Robin Ratnam

Their recent service for my mobiles and broadband were very fast and friendly.

Thomas Richardson

They seem to have quickly and dramatically lifted their customer service game. I was almost out as a customer after getting a lot of runaround last year but today, I'm very impressed.

Helen Carroll

I received excellent service today from Maya at the Optus customer service centre. The problem was resolved within minutes and she was absolutely delightful and cheerful.

Chantel Corless
10025

Projects Completed

480

Active Clients

626

Cups of Coffee

9774

Happy Clients

Recent News of us

Our Recent Blog

  • March 19, 2021

Maintenance and Support Services

Running most businesses today requires a multitude of information technology assets. The maintenance and support of these assets can be complex and ...

Read more
  • March 19, 2021

Maintenance and Support Services

Running most businesses today requires a multitude of information technology assets. The maintenance and support of these assets can be complex and ...

Read more